Goal #1 is to keep our customers happy and maintain 100% satisfaction. In an effort to uphold our committment to excellence in customer service, we always do our best to provide safe and on time deliveries, as well as keep the lines of communication very open. Pick up and delivery has always been within given dates. When you accept our bid, uShip gives you multiple ways to keep in touch with us, so you always know where your shipment is and when it will arrive. We look forward to assisting you now and we'll do our best to earn your future business as well! Oh, by the way, please don't expect me to show up in a suit and tie.:) ..........................Have the very best day possible!! -Duane Sharrai